Any business should embrace itself for glitches when deploying a mobile app, an enterprise content management system or a new mainframe system. Though it is not a foregone conclusion, it is common for these problems to surface. It could be employee resistance to change because they are afraid they couldn’t master efficiently the new technology, or they just can’t understand how the change can benefit them.
Organizations can plan ahead to avoid any deployment delays or a complete failure. Today, we are going to take a close look at five steps your organization can take to ensure successful adoption that can be adopted with the whole staff.
Set Clear & Quantifiable Objects
Before initiating the deployment process, divided the entire exercise into a series of measurable objectives or steps. Establish and define each step that you and your organization will need to achieve a successful deployment of the new technology. The objectives will be determined by the nature of the new system but must include a clear definition of crucial steps, the necessary actions in each step, methods of measuring the success of each step and the validation of each step.
It is likely that the deployment process will have a significant and or negative effect on the daily operations of your organization. That is common when undertaking a substantial company-wide change. And to avert some of the crises, consider deploying the change in stages. This way, you can make changes on a smaller scale and ease that transition and employees stress. For example, if your organization has offices in multiple places, consider doing the deployment in on location as a beta.
You can deploy some modules independently or chose to deploy certain modules to one division for beta testing before deploying the technology to the whole organization. For example, deploy an inventory module to the sales division before releasing it to the accounting department or deploying ECMS to marketing department before releasing it to the customer service division. As an organization, test different programs in-house first before linking them to your official website.
A milestone is when a deployment stage is successfully completed. Milestones include specific quantifiable objectives which may or may not be completed successfully. These objectives may include cleaning up the legacy data, finishing initial stipulations, obtaining feedback from users, testing the integrity of data between new and old systems, or completing employee training.
Train Employees on the New System
One thing that is sure to derail the adoption of new technology is the employees who have no clue why what or how to use the technology. If your employees don’t know how to use the new technology, embrace yourself of frustration, stress, and hostility towards the technology. It is easy for employees to lose morale when a company adopts change.
They may feel insecure because they can’t use technology to the advantage of the company. Others may completely fail to grasp the importance of technology to the organization. That is why training should come first before deploying the new technology.
At the end of the training, employees should be able to use new technology efficiently. To put employees on a better position to learn about the new technology, start by firing up their enthusiasm by explaining to them the reason and importance of the change and how each one of them will benefit from the adjustment. Employees need to be assured that they will be sufficiently trained to gain maximum benefit from the new technology.
Be open to them about the disadvantages too, tell them it is inevitable for issues to arise, but the organization is well placed to deal with any glitches. The training should also include how to use certain deployment tools such as Octopus Deploy, and Google Cloud Deployment Manager. Lastly, keep your promises and ensure that every one of them is well trained and ready for the deployment process.
Establish Ongoing Support System
Most of the time new technology is adopted; organizations tend to give employees rudimentary training that leaves them exposed when the time to use new technology comes. For the sake of completion and the risk of being left behind, an organization should put a training program in place for employees even after deployment is over.
Ongoing support to employees will play a huge part in business market adaptation. In the current world where technologies can go obsolete in just a few months, it is important for employees to have ongoing support. Besides technological evolvement, no technology, no matter how current it is, is completely “unbreakable.” Malicious people will always find a way to corrupt your data file or GUI. You must prepare your staff to effectively handle such eventualities.
Adopt a Technology Partner if Necessary
A trusted technology partner may be necessary for the effective deployment of new technology. The technology partner can help you in employee training, and outlining and measuring objectives. Several deployment tools providers offer this kind of assistance and it might not be a bad idea if you contact one of them. Establish a healthy relationship with a prospective partner after finding out that they are suitable and could contribute significantly to your deployment project. Don’t wait until the deployment process run into a wall to start looking for outside assistance, as this may lead to delays. Even if you are confident nothing will go wrong, it is still a good idea to have a partner just in case of any misfortunes.
It is rare for a deployment process to end without any problems, but this shouldn’t be a cause for panic. Preparation is the king when it comes to adopting new technology. Your team should have a clear growth strategy beyond the deployment project.
This is only one of the few guarantees of successful deployment. The staffs need to have a greater initiative or a significant role to play in the project. New technology tends to be successfully adopted if it proves to have a huge effect not only on the future of the company but also to employees. That is why your organization should be thinking of containerization, clouds, and serverless technologies.